Technical Communities and Qmatic Sign Government Services Partnership
Offering government users greater access and savings on Customer Flow Management solutions
SAN BRUNO, CA and DULUTH, GA, June 19, 2012 —Technical Communities, Inc., the company that technical organizations rely on for proven government contracting, marketing and sales solutions, today announced a new government services partnership agreement with Q-Matic Corporation, the world leader and expert in Customer Flow Management (CFM) and queue management.
The agreement authorizes Technical Communities to offer Qmatic products at GSA Schedule pricing. Qmatic's end-to-end customized CFM solutions help manage customer flow from initial contact to final service delivery. Qmatic solutions range from independent and networked virtual and linear CFM systems, to kiosk systems, digital signage and an accompaniment of CFM specific hardware. With Qmatic CFM solutions, government organizations can reduce costs while increasing sales and processing capacity, improve customer and staff satisfaction, and derive real-time management information (MI) that powers meaningful operation decisions.
"We are happy to have formed our joint relationship with Technical Communities. We are thrilled for the new opportunities this partnership will bring. We think this can be a game changer for our industry," said Andrew Tierney, Channel Director at Q-Matic Corporation.
Qmatic products are under General Services Administration (GSA) Multiple Award Schedules (MAS) managed by Technical Communities, which will provide content, transaction, marketing, sales support, and reporting services around them. Technical Communities also will provide presentation and order processing through the GSA's e-commerce web site, www.gsaadvantage.gov, and the company's online marketplaces, www.gsamart.com and www.testmart.com.
"Technical Communities is excited to offer the federal government innovating customer flow management and queue management solutions," said Peter Ostrow, President and CEO of Technical Communities. "We have a total commitment to create the most effective public sector buying and selling opportunities for industry-leading organizations such as Qmatic."
About Technical Communities
Companies who sell to the government rely on Technical Communities for proven contracting, marketing and sales solutions. The company, with offices in the California's Silicon Valley and the Washington, DC corridor, is owner and operator of marketplaces www.gsamart.com, www.testmart.com, and government business and procurement content network including www.govcontractsmagazine.com. For more information, visit www.technicalcommunities.com.
Q-Matic Corporation (Qmatic) is the inventor of Customer Flow Management (CFM) and is the world's leading queue management company. CFM is a methodology for managing customer flow and experience from initial contact through final service delivery. Qmatic's CFM solutions are designed to increase sales and productivity, and improve customer and staff satisfaction while reducing costs for organizations. Qmatic operates in 122 countries with 51,800 installations globally in the healthcare, public, retail, finance and travel sectors. Every year 1.8 billion users pass through Qmatic systems. For more information, visit